Refund policy

Last updated: March 15, 2026

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. It must be unused, have the tags attached, and be in its original packaging. You must also have the receipt or proof of purchase.

To initiate a return, please contact us at info@fluer.dk. Please note that return items must be sent to the following address: 

Fluer.dk
Øster Kringelvej 21A
8250 Egå
Denmark

If your return is accepted, we will send you a return label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us if you have questions about returns at info@fluer.dk 

Damage and Issues
You must inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable products (like food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Contact us if you have questions about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you received. Once the return is accepted, you can make a separate purchase of the new item.

EU 14-Day Cancellation Period Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without explanation, if the item is shipped to the EU. As mentioned above, your item must be in the same condition as when you received it. It must be unused, have the tag attached, and be in its original packaging. You must also have the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your returned item, and we will let you know whether the refund has been approved or not. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@fluer.dk.