Guide to easy complaints at Fluer.dk

1. Use your 24-month warranty

There is a 2-year right of complaint according to the Danish Sales Act. Our right of complaint applies to defects in material and/or manufacturing. You can have the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must complain within a "reasonable time" after you have discovered the defect/fault. Fluer.dk will cover return costs to a reasonable extent.

2. By agreement with Fluer.dk

Not all complaints are the same and therefore individual agreements are made between Fluer.dk and the customer. You must therefore adhere to the agreement that you have made with Fluer.dk.

If it has been agreed with Fluer.dk that the item must be returned to Fluer.dk, it must be sent to:

Fluer.dk
Løjtegårdsvej 108
2770 Kastrup
Denmark

When returning the item, please describe the problem in as much detail as possible and attach pictures and order number. Always include receipt and buyer contact information at checkout.

You must send the package to us with either GLS or Postnord. Note: do not send items with DAO, as they usually deliver outside of opening hours.

We neither accept packages without delivery nor packages sent by cash on delivery.

If you wish to exercise your right of complaint, the following conditions apply:

Right of complaint

The defects rules of the Danish Sales Act may apply to purchases of goods.

When you shop with us as a consumer, you have a 24-month right of complaint. This means that you can either have the product repaired or exchanged. If neither of these is possible, you are entitled to a refund of the original purchase price. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other harmful behavior.

You must make a complaint within a “reasonable time” after you have discovered the defect in the product. If you make a complaint within two months after the defect is discovered, the complaint will always be timely.

For goods with a limited shelf life, your right to complain is limited by the shelf life period that Fluer.dk has given you.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging, and remember to get a receipt for shipping so that we can refund your shipping costs. However, we will pay a maximum of DKK 49,-, which is the cost of ordering a return label on fluer.dk

Goods must be returned in a cleaned condition, any dirty waders or similar will not be accepted or will be cleaned at the sender's own expense.

We strive to process complaints as quickly as possible; in some cases, it may take up to 14 days to process them.

Some brands/products have extended warranty and warranty conditions, in which case it will always be the supplier's rules and decisions that are decisive in any warranty case.

When purchasing outside Denmark, all shipping costs in connection with a complaint by the buyer are covered. In English For purchases outside Denmark, Buyer must pay all shipping costs.

Product liability - We are only liable as long as it follows from Danish law.